Course Number:
MA 270
Transcript Title:
Clinical Practicum
Aug 15, 2022
Aug 15, 2022
Total Credits:
Lecture Hours:
Lecture / Lab Hours:
Lab Hours:
Satisfies Cultural Literacy requirement:
Satisfies General Education requirement:
Grading Options
Default Grading Options
Repeats available for credit:

HE 113

Department permission required

Course Description

Practice administrative skills and clinical skills in a medical clinic/physician office setting. Prerequisites: HE 113; Department permission required.

Course Outcomes

Upon successful completion of this course, students will be able to:

  1. Assist, perform and document routine administrative and clinical procedures according to office protocol.
  2. Identify, administer, and document medications based on usage outcomes, side effects and according to the principles of safe medication administration in a clinical setting.
  3. Collect, process, and test diagnostic specimens and document follow-up results in a clinical setting.
  4. Apply current up-to-date quality control and safety practices in the workplace.
  5. Apply verbal, nonverbal and written communications principles and skills in the workplace.
  6. Maintain ethical standards and confidentiality for patient privacy practice.

Suggested Outcome Assessment Strategies

Student performance is evaluated by the supervisor to whom the student is assigned at the medical office.

The grading system utilized for the course is “Pass” or “No Pass”. In order to receive a “Pass” grade, the student must:

  • Satisfactorily complete the objectives listed for the administrative and clinical medical office assistant as stated in the AAMA guidelines
  • Receive satisfactory evaluations for each of the work area supervisors.
  • Complete all of the time assigned (184-196 hours)

Course Activities and Design

The determination of teaching strategies used in the delivery of outcomes is generally left to the discretion of the instructor. Here are some strategies that you might consider when designing your course: lecture, small group/forum discussion, flipped classroom, dyads, oral presentation, role play, simulation scenarios, group projects, service learning projects, hands-on lab, peer review/workshops, cooperative learning (jigsaw, fishbowl), inquiry based instruction, differentiated instruction (learning centers), graphic organizers, etc.

Course Content

The following list outlines the concepts, themes and issues you need to understand and be able to use appropriately:

  1. Gain experience in properly listening and observing all aspects of the medical practice.
  2. Use all aspects of the interviewing process, written and oral.
  3. Use appropriate telephone techniques in the medical office.
  4. Communicate professionally with all staff and patient including those with special needs.
  5. Use medical terminology in all aspects of the medical office.
  6. Deal with all patients with empathy and impartiality.
  7. Transmit information in a confidential and professional manner.
  8. Utilize their skills in recognizing verbal and non-verbal communication.
  9. Use ICD, and CPT, using either manual or electronic coding systems to access billing codes.
  10. Observe proper usage of third party guidelines.
  11. Maintain all patient medical records in accordance within office policy and standard HIPAA requirements.
  12. Abide by all safety rules and regulations regarding equipment.
  13. Demonstrate an understanding of time management and office policy while manually and electronically schedule patient appointments.
  14. Be aware of current health care issues.
  15. Learn general medical office computer concepts.
  16. Maintain a physician’s schedule
  17. Observe and abide by all office policies and procedures.
  18. Instruct patients with multiple pathways and organizational tools.
  19. Practice skills in hand-washing, wrapping instruments, sterilizations techniques, disposing of bio-hazardous materials, and standard precautions.
  20. Utilize different infection control methods to maintain a safe environment.
  21. Understand how to manage emergencies and how to access the emergency system in a clinical setting.
  22. Utilize skills in clinical lab to prepare patients, assist physicians, collect specimens and process specimens for transport.
  23. Collect and process specimens for testing in the medical clinic using regulated CLIA-waived tests.
  24. Maintain quality control while perform CLIA-waived tests.
  25. Maintain and understand patient resource information.
  26. Utilize proper methods to prepare and maintain exam and treatment rooms.
  27. Access and instruct patients about preventative health issues.
  28. Understand the inventory system and learn how to maintain it.
  29. Professionally contact patients to give test results and/or other medical information per physician orders.
  30. Prepare and administer injectable and oral medications /vaccines per office guidelines.
  31. Document in patient medical record all medications given according to charting guidelines.
  32. Dispose of all controlled substances using the guidelines of the medical office.