Medical Office Assistant 3

Course Number: MA 132
Transcript Title: Medical Office Assistant 3
Created: September 1, 2012
Updated: August 15, 2019
Total Credits: 1
Lecture Hours: 10
Lecture / Lab Hours: 0
Lab Hours: 0
Satisfies Cultural Literacy requirement: No
Satisfies General Education requirement: No
Grading options: A-F, P-NP (default)
Repeats available for credit: 0


Course Description

Presents an introduction to community resources, an overview of the process and requirements of the directed practice, and a review for the national credential examination. Corequisite: MA 270.

Intended Outcomes

Upon successful completion of this course, students will be able to:

  1. Recognize and respond to verbal and non-verbal communication.
  2. Increase sick and well-patient awareness of community resources.
  3. Appreciate the culturally diverse workplace.
  4. Apply for employment in health care including write a resume, interview and follow-up.
  5. Appreciate the role of the professional organization in defining ethics and providing education opportunities.
  6. Sit for the national certification exam.

Outcome Assessment Strategies

  1. Student will complete at least one journal entry per week describing the services of the guest speaker and how those services relate to patient care.
  2. Student will report on one CME study out of the AAM journal that emphasizes one of the stated outcomes.

Course Activities and Design

The determination of teaching strategies used in the delivery of outcomes is generally left to the discretion of the instructor. Here are some strategies that you might consider when designing your course: lecture, small group/forum discussion, flipped classroom, dyads, oral presentation, role play, simulation scenarios, group projects, service learning projects, hands-on lab, peer review/workshops, cooperative learning (jigsaw, fishbowl), inquiry based instruction, differentiated instruction (learning centers), graphic organizers, etc.

Course Content (Themes, Concepts, Issues and Skills)

  1. Provide an opportunity for guest lecturers to discuss resources available in the community to patients.
    • Students will develop a list of community resources related to patient’s healthcare needs
    • Understand the role of patient navigator in helping patients access community resources
  2. Allow students to experience first-hand the benefit of the professional organization.
  3. Incorporate information on writing a resume and interviewing to acquire employment.
  4. Be prepared for the externship including knowledge, professionalism, and skill development.
  5. Allow students to understand the expectations of physicians, managers and co-workers to a new medical assistant.
  6. Instill confidence in the student to proceed into the externship environment.

Department Notes

This is a required course which fulfills a portion of the curriculum for the certificate in Medical Assisting. The extent of transferability or credit allowed for the course would be dependent upon the institution and the program to which the student is transferring.