Accounts, Logins & Security

CGCC uses Single Sign-On (SSO). You do not have a separate Zoom password; you use your college credentials.

• Via Web: Go to the Google Waffle Grid (9-dots) and select Zoom.
• Via Zoom App: Open the app, click "Sign In with SSO," and enter cgcc as company domain. Continue and enter CGCC email, password. You will be prompted with a 2-Step verification security prompt with your phone.

DUO adds a layer of security to your account. You will be prompted for a second factor when logging into most CGCC systems.

• The Push: The fastest method. Simply tap "Approve" on your smartphone notification.
• Phone Call: Select “Call Me” to receive an automated call to your phone. Press any key on the keypad to authenticate.
• Text Message (SMS): Select “Enter a Passcode” to receive a code via text message. Enter the code to complete authentication. 
  Note: If both your phone and a hardware token are enrolled, you may need to click “Send me new codes” after selecting “Enter a Passcode” to receive the text message.
• Hardware Token: If you prefer not to use your phone, ITS can provide a physical token that generates a passcode. Select “Enter a Passcode” and enter the code displayed on the device.
• Bypass Codes: If you forget your phone, contact the Service Desk for a temporary bypass code.

The Service Desk is your portal for reporting equipment failures or requesting new software.

1. Visit the Service Desk Portal link (found on the Home Hub).
2. Select "Sign in with Google" button. Use standard CGCC email and password to log into SolarWinds Service desk.
3. Click "Submit a Ticket" and provide your room number for classroom issues.