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Troubleshooting & Quick Fixes
Search this page for instant solutions to common classroom technology interruptions.
PROBLEM: Loud Screeching or Echoing Sound
The Fix: You have two microphones active in the same room.
1. On your Laptop, click the arrow next to the Mute button.
2. Select "Leave Computer Audio."
3. Use the Room/Podium volume controls only.
PROBLEM: Remote Students Can't See My Slides
The Fix: Plugging in the HDMI only helps people inside the room.
1. Go to the Zoom app on your laptop.
2. Click the green Share Screen button.
3. Select your presentation window and click Share.
PROBLEM: Camera is Black or Showing the Wrong View
The Fix: Zoom is likely looking at your laptop's built-in webcam.
1. Click the arrow next to Stop Video in Zoom.
2. Select Logitech MeetUp (for carts) or Class Cam (for rooms).
3. If using a 75" cart, ensure the Mini PC behind the screen is powered ON.
PROBLEM: I Forgot My Phone and Can't Get Past DUO
The Fix: You need a temporary bypass code.
Call the Service Desk at ext. 7000 immediately. Identify yourself and your room location to receive a one-time login code.
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