Course Number:
MA 118
Transcript Title:
Med Office Admin Proc (Lab)
Aug 15, 2022
Aug 15, 2022
Total Credits:
Lecture Hours:
Lecture / Lab Hours:
Lab Hours:
Satisfies Cultural Literacy requirement:
Satisfies General Education requirement:
Grading Options
A-F, P/NP, Audit
Default Grading Options
Repeats available for credit:


MA 117

Course Description

Computer simulation of the medical office administrative procedures covered in MA 117 with emphasis on patient registration, appointment scheduling, medical insurance, posting of charges and payments to a patient’s account, billing and collections, hospital rounds and release of records authorizations. Corequisite: MA 117.

Course Outcomes

  1. Perform the tasks associated with the patient registration document, the reports generated by this document and HIPAA guidelines with regard to medical information.
  2. Perform computerized procedures that are necessary to quickly check patients into the medical office emphasizing appointments, insurance verification and payment processing.
  3. Generate medical records releases and other documents necessary for communicating between the medical office and other related entities.
  4. Perform computerized billing procedures such as posting charges, payments and/or adjustments to the patient account.
  5. Generate and explain accounts receivable reports.

Suggested Outcome Assessment Strategies

Students will demonstrate these learning outcomes by any combination of the following as determined by the instructor.

  1. Structure lectures are held nine times throughout the course to explain new concepts.  Students will then complete chapter assignments independently using a computer program that simulates the medical office.
  2. Students will also answer theoretical and application questions demonstrating understanding of the computerized medical office system and accounts receivable activities.

Course Activities and Design

The determination of teaching strategies used in the delivery of outcomes is generally left to the discretion of the instructor. Here are some strategies that you might consider when designing your course: lecture, small group/forum discussion, flipped classroom, dyads, oral presentation, role play, simulation scenarios, group projects, service learning projects, hands-on lab, peer review/workshops, cooperative learning (jigsaw, fishbowl), inquiry based instruction, differentiated instruction (learning centers), graphic organizers, etc.There will be chapter specific quizzes as well as one comprehensive exam to be taken in class. The total achievable score from computerized assignments is worth 70% of the grade and exams worth 30% of the grade.

Course Content

The student is expected to learn the following in the lab:

  1. Patient Registration
    • Obtain, input, and transmit personal patient demographic, medical and financial information onto required forms, registers and cards in the medical office computer program.
    • Obtain accurate patient billing information
  2. Appointment Scheduling
    • Understand types of appointments and be able to create an appointment matrix
    • Use an appointment matrix managing mock appointments for both inpatients and outpatients.
    • Manage the appointment schedule using established priorities
  3. Accounts Receivable and Billing
    • Perform both procedure coding and diagnostic coding to maximize reimbursement
    • Post charges, payments and adjustments into the EMR
    • Perform procedures necessary to prepare of an accurate, concise and legible statement of a patient’s account
  4. Medical Insurance
    • Properly complete insurance forms to facilitate prompt and correct payment of fees.
  5. Medical Records Release and HIPAA
    • Gather information for and complete record release documents demonstrating understanding of HIPAA requirements.
  6. Account Aging and Collections
    • Perform the account aging process in a physician’s office and explain when and how collection procedures are implemented.
    • Inform patient of financial obligations for services rendered
  7. Computers
    • Becoming proficient in use of an EMR program regarding the medical office application of insurance, billing, collections, and word processing.
    • erform routine maintenance of the computer
    • Explain the importance of data back-up

Department Notes

This is a required course which fulfills a portion of the curriculum for the certificate in Medical Assisting. The extent of transferability or credit allowed for the course would be dependent upon the institution and the program to which the student is transferring.