Course Number:
MA 112
Transcript Title:
Medical Office Assistant 1
Aug 15, 2022
Dec 15, 2022
Total Credits:
Lecture Hours:
Lecture / Lab Hours:
Lab Hours:
Satisfies Cultural Literacy requirement:
Satisfies General Education requirement:
Grading Options
A-F, P/NP, Audit
Default Grading Options
Repeats available for credit:

Course Description

Explores personal ethics and understanding of self-awareness, communications skills, and work ethics in both personal and professional environments; emphasis is on attitude, time management, and goal setting.

Course Outcomes

Upon successful completion of this course, students will be able to:

  1. Apply professionalism in  the delivery of health care.
  2. Participate in a professional organization which defines ethics and provides education opportunities.
  3. Recognize and appropriately respond to verbal and non-verbal communication.
  4. Use goal setting in both the personal and professional setting.
  5. Distinguish between and respond to culturally diverse populations in a health care setting.

Suggested Outcome Assessment Strategies

  1. Student will complete at least one journal entry per week emphasizing the setting and achieving of goals to demonstrate understanding of the application of material to the real world.
  2. Student will report on one CME study out of the AAMA journal that emphasizes one of the stated outcomes.

Course Activities and Design

The determination of teaching strategies used in the delivery of outcomes is generally left to the discretion of the instructor. Here are some strategies that you might consider when designing your course: lecture, small group/forum discussion, flipped classroom, dyads, oral presentation, role play, simulation scenarios, group projects, service learning projects, hands-on lab, peer review/workshops, cooperative learning (jigsaw, fishbowl), inquiry based instruction, differentiated instruction (learning centers), graphic organizers, etc.

Course Content

The following list outlines the concepts, themes, and issues you need to understand and be able to use appropriately.  You will have the opportunity to demonstrate your understanding in written and oral form, individually and in groups.


  • Provide knowledge in cultural and environmental influences on behavior. 
  • Develop an awareness of self-understanding and social adaptability for communications and actions with physicians, employees and patients.
  • Develop an awareness of how attitude influences the outcome of any given situation.
  • Understand the principles of recognition and response to verbal and non-verbal communication and the sender-receiver process
  • Recognize barriers to communication and identify techniques to overcoming those barriers

Human Relations

  • Develop an awareness and understanding of a culturally diverse workplace.
  • Understand the adaptations of individual needs.
  • Define the principles of self-boundaries

Ethical Behavior and Professionalism

  • Develop ethical and professional behavior as it applies to the health care workplace.

Goal Setting

  • Have experience with and understand the value of goal setting in helping patients meet their own health care goals.

Professional Organization

  • Prepare students to become professionals; understanding the roles of the professional organization in defining ethics and providing education opportunities.

Department Notes

This is a required course which fulfills a portion of the curriculum for the certificate in Medical Assisting. The extent of transferability or credit allowed for the course would be dependent upon the institution and the program to which the student is transferring.