New DHS Child Care Tracking System Coming Soon

May 29, 2012

A new child care tracking system that eliminates manual entry of daily attendance and the paper-based billing process is coming soon from the Oregon Department of Human Services (DHS). The Child Care Billing and Attendance Tracking (CCBAT) system will be rolled out in phases to child care providers and parents starting in late 2011 and throughout 2012. Changes are expected to happen in our area in December, 2012.

Tracking System Options for Providers

  • Point of Service (POS) technology using a client’s Oregon EBT card, similar to credit or debit card (DHS will supply free POS terminals to providers that meet eligibility requirements)
  • Speech integrated and voice response (SIVR) by phone
  • Web-based through a secure online portal

Benefits to Providers

  • Faster payment services
  • Streamlines the attendance tracking and payment process
  • Gives online access to submit billing and to view attendance and payment history
  • Includes training for providers
  • Provides 24/7 customer service support

Benefits to Parents

  • Empowers parents to take active role in the child care programs
  • Provides secure web access to eligibility status, child care attendance and payment history
  • Uses the same EBT card for child care and other benefits
  • Creates awareness of the cost and processes behind subsidized child care services
  • Enables 24/7 customer service support