Contact Representative (Customer Service Representative)

Company: Social Security Administration

Open: 2017-06-21T00:00:00

Close: 2017-06-30T00:00:00

Status: ft

Wage / Salary: 32884 / yr

Description

 Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance
Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.
 

Responsibilities

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Qualifications

See vacancy announcement for the full list of qualifications:
https://www.usajobs.gov/GetJob/ViewDetails/472524000

Apply

Application
Contact

Contact Information: Local office: Shane Van Matre at shane.van.matre@ssa.gov