Coronavirus information for students

Fall term dates: September 27-December 10

The college is dedicated to serving our students, and we know the changes and impact of the pandemic will be difficult. We are here to help you in any way we can. All classes will be delivered in whatever format they are listed in the Class Schedule. See below for specific answers to additional questions.

Is CGCC open?

Yes, the college is open, and classes will be conducted, with modifications:

  • CGCC offices will be open to in-person visits on a limited basis beginning Monday, April 26th. See cgcc.edu/reopen for phone service hours. Students may contact the department they need by email at any time and staff will respond during business hours.
  • A wide selection of virtually-conducted community education classes are scheduled. Registration is open.
  • Most credit classes will be conducted remotely. For more information, see the Online Student Hub

What should I do if I feel sick?

If you are feeling sick and suspect you may have COVID-19, DO NOT come to campus or attend work. Read and use the symptom checker. Contact your healthcare provider before visiting their office or the emergency room in person. Phone numbers for local hospitals are:

  • Mid-Columbia Medical Center (The Dalles) (541) 296-1111
  • Providence Hood River Memorial (541) 386-3911
  • Klickitat Valley Health Family Medicine (Goldendale/Klickitat County) (509) 773-4017
  • Skyline Hospital (White Salmon): (509) 493-1101

Will I be required to get the COVID vaccine?

The short answer is "it depends."

  • CGCC staff and faculty are not required to have the vaccine, but it is strongly encouraged that you consider it if it is medically possible for you to receive the vaccine. 
  • Campus visitors are not required to be vaccinated, but everyone on campus-students, staff, faculty, and visitors, must wear a mask and adhere to all other safety protocols.
  • Students in CGCC's healthcare programs, and those who live in the Chinook Residence Hall will be required to show proof of vaccination. Further information will be given directly to those students by their program director or by the Director of Campus Housing.  

How can I contact the office I need at CGCC, and when are they open for in-person visits?

Student Services

During the ongoing COVID-19 pandemic, Student Services encourages all students to continue to access our services remotely. We are available for phone and Zoom meetings. For students who need to submit documents, drop boxes will be available on The Dalles campus in front of Building 3, and on the Hood River campus outside the main entrance. 

Open Hours

See the chart at cgcc.edu/reopen for current hours.

To contact us, call or email:

Advisors

If you need an ok to register, or need to speak to an academic advisor, you may click the "Meet with an advisor" button in the sidebar, or contact them directly. Students are assigned to advisors based on last name. Find your advisor below and send them a message now:

Financial Aid

The financial aid office would prefer students email their questions or concerns (from official school email address only, please). 

Business Office (payments, questions regarding your bill)

For in-person hours, see the chart at cgcc.edu/reopen

Bookstore 

See cgcc.edu/reopen for phone hours. Or, contact the bookstore by email, or order online

  • bookstore@cgcc.edu | (541) 506-6061
  • Order online
  • Financial aid can be used to purchase books beginning on September 21st, 2020 after 1 pm.
  • Orders can be shipped to customer's home address, or can be brought out to customers waiting in their car in the parking lot outside the bookstore.
  • Book buyback information will be posted at a later date.

Library and Learning Commons

See the chart at cgcc.edu/reopen for phone hours.

  • Reference questions, technology help, journal requests, and help with coursework can be obtained via phone and email.

The Library and Learning Commons will help students access technology by providing students with various options to help them complete their course work. We will work with Student Services to determine which students are the most in need of digital support. If you feel your financial or geographic reality may hinder your ability to take classes remotely please speak directly with your advisor.

Technology and learning materials will be available for pick up on the loading dock of Building 1 once we have communicated with students over the phone. All check out of physical items must be scheduled in advance. To access our staff please call (541) 506-6081 or email us at library@cgcc.edu

Are campus events and activities cancelled?

  • On-campus events are cancelled until further notice
  • Governor Brown has issued several Executive Orders and other information regarding the coronavirus/COVID-19 pandemic. More information is available on the State of Oregon's pandemic response page.

What if I need food or other community resources?

Resources for students and the community are available from many sources.

  • The Chinook Campus Pantry on The Dalles Campus (Building 4) is open Wednesday and Thursday from 2 pm to 5 pm. For more information, email campuspantry@cgcc.edu
  • A full list of community resources is available on our Community Resources page.

What if I don't have a computer or technology to take online classes for fall term?

  • CGCC will provide technology solutions to students who cannot access online content through several methods:
  • The college has a limited number of computers available for checkout from the library. Students may call or email regarding check-out of digital devices. Staff will deliver the checked-out items to the loading dock of Building 1. Call the library BEFORE you come to check availability (541) 506-6081

What if I am signed up for a class that can't be taught online?

  • Some classes will not be available in a remote format. The college is working with faculty to determine which classes are conducive to remote instruction. Those classes that are not will employ other methods, such as social distancing, when available.

How does remote learning work?

  • Online: Courses that are conducted entirely online.
  • Zoom: Courses that would normally be offered as hybrid (a mixture of online and face-to-face instruction) or face-to-face will be conducted via Zoom. Other online and remote learning tools may also be used.

What if I have never taken a distance-learning, online, or Zoom class before?

Distance learning might be new for many of you. We are here to support you and help you navigate a virtual classroom. CGCC will provide the support and assistance you need to be successful.

  • CGCC's online content delivery system is called Moodle. It is accessed through MyCGCC.
  • If you have never taken an online class from CGCC before, you can learn how by going to the college's Online/Hybrid Orientation.
  • A CGCC staff member will be available for consultation soon, to assist students with technical challenges for online learning. 

Is tutoring still available?

Yes. A full guide to tutoring resources is available on our Tutoring page.

  • Science tutoring is available by emailing instructors. Check the list on the Tutoring page.
  • Math tutoring will be available through Zoom. Monday & Wednesday from 12:00 to 5:00 pm, Tuesday & Thursday from 10:00 am to 3:00 pm, and Friday from 10:00 am to 2:00 pm. The Online Math Lab us also available.
  • The Writing Desk Online is available to students. Check the Online Writing Desk page

How can I contact my instructor?

  • Instructor email addresses can be found on the faculty directory. Please email from your official school email only. Staff and faculty are prohibited by federal law from responding to emails from general email addresses about school-related issues.

If I drop or withdraw from a class, how will it affect my financial aid?

CGCC is taking every precaution and making every accommodation possible to ensure students can safely finish the term without interruption. The college response includes shifting to online/remote learning options where feasible, and implementing social distancing measures. We encourage students to speak to their instructor or academic advisor before withdrawing from any classes. If you do decide to drop or withdraw from classes for any reason, contact a CGCC team member FIRST to determine how your decision may impact your financial aid.

This page was updated September 10, 2021 at 3:09 pm. If you believe any of the information on this page is out of date, email jconner@cgcc.edu