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90.G - Complaints

Board Policy Code: 90.G
Adopted: 08/12/87
Revised/Readopted: 09/11/91, 06/11/14

If Board members receive complaints, the president recommends that the Board of Education, on an informal but consistent basis, respond to the complaint as follows (the assumption is that the problem has not been resolved through the formal complaint process):

  1. The Board member should ask the person if they have discussed the problem with the president. If they have not, suggest that they do so;
  2. If the person cannot talk to the president for some reason, the Board member should suggest that the person write the president a letter or note regarding the problem so that he can investigate the complaint and respond either by telephone or letter;
  3. If the individual follows steps 1 and 2, and does not receive a satisfactory solution to the complaint, the Board member should investigate the complaint or problem by calling the president and then getting back to the individual.